Jobs

IT Support Engineer

Posted on 14th March 2018

SALARY: £18,000 – £25,000 per annum

JOB TYPE: Full Time

LOCATION: Rustington, West Sussex

We are a growing IT company providing outsourced IT solutions to businesses across the south east. We offer candidates a relaxed but professional working environment where staff are rewarded for hard work. We are currently seeking a customer focused individual with a minimum of 1-year experience working in a business IT support environment. This full time, permanent position entails working from our Rustington based office, with on-site client visits when required.

Job details

In this role as an IT support engineer you will be working in a team of engineers providing a support service to a multi-client environment. The position will include adequate training and a career path in IT.

Responsibilities

-Answering phone calls and creating service desk tickets

-Providing 1st line support to external business customers

-Troubleshooting user problems over the phone using remote access software

-Regular visits and working from client sites

-Accurate documentation and time recording of all activates conducted

-Maintenance and support of client networks, equipment, software and services

-Traveling to and from client sites

-Working 9am – 5:30pm, Monday – Friday

Requirements

-Excellent customer service and professional telephone manner

-Minimum of 1 year working in business IT support, preferably in a similar multi-client environment

-Ability to multi task and work in a fast-paced office environment

-Excellent attention to detail

-Excellent communication and organisational skills

-The ability to learn quickly and adapt to changing requirements

-Strong multitasking capabilities

-Must have own reliable transport

-Microsoft qualification preferable

Technical skills

-Windows Server 2012 / 2016

-Microsoft Office 365

-Microsoft Office 2016

-Windows 7/8/10

-Firewalls and routers

-Apple Macs advantageous

-VoIP advantageous

Apply here