JOB TYPE: Full-time (37.5 hours) on weekly rota between 8:00am – 5:30pm

SALARY: £30,000 – £35,000

LOCATION: Littlehampton, West Sussex

Fenton I.T Ltd is a leading Managed Service Provider (MSP) providing technological IT Solutions and Support, to businesses across the South.

Founded in 2007, the family-owned business has experienced exciting growth over recent years and today we employ a dynamic and expert team, made up of 9 team-spirited people.

We are looking for a highly skilled 3rd Line IT Support professional to join us, who has the drive and determination to help us support our growing client base. The qualified candidate must share our vision, values, and commitment to premium Customer Service. The role has the potential for progression toward Project Management.

Responsibilities

Some of the duties of this job include:

  • perform a whole range of IT initiatives and projects, giving premium customer service
  • troubleshoot user problems over the phone using remote access software
  • accurate documentation and time recording of activates performed
  • maintenance and support of client networks, equipment, software, and services
  • responsible for 3rdLine escalations from other engineers
  • traveling to and from client sites as required
  • working a weekly rota between 8:00am – 5:30pm, Monday – Friday 

Job requirements

  • excellent customer service and telephone manner
  • minimum 4 years of IT support experience, preferably in a similar multi-client environment
  • experience in a range of projects, preferably in a similar multi-client environment
  • the ability to learn quickly and adapt to changing requirements
  • Microsoft qualification preferable
  • passion and drive for I.T technology and solutions
  • confident decision making
  • strong multitasking capabilities and time management
  • strong server, cloud, desktop, and networking skills
  • must have own reliable transport

Essential skills required

  • Windows Server 2012 / 2016 / 2019
  • Microsoft 365 – Exchange Online / SharePoint / Azure AD / Intune
  • Exchange 2013 / 2016
  • Windows 10
  • Hyper-V
  • RDS / Terminal Services
  • Active Directory / DNS / VPN / TCP/IP / Group Policy
  • Routing, Switching, Firewalls
  • Mac OSX
  • VoIP
  • Azure
  • MSP experience

Benefits

  • value added perks throughout the week / month
  • an extra day off to enjoy your birthday
  • team social events
  • annual appraisal with 6-month review
  • newly refurbished bright, airy office with excellent I.T infrastructure
  • relaxed and friendly atmosphere, whilst being professional

Apply

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