JOB TYPE: Full-time (37.5 hours – 5-day week), Permanent

SALARY: £34,000 – £39,000

LOCATION: Littlehampton, Temporarily Remote (COVID-19) – IT equipment supplied

Fenton I.T Ltd is a leading Managed IT Service Provider in the Sussex, Kent and Hampshire area and we are recruiting for a 3rd Line IT Support Engineer. The challenging position will require someone with a very well-rounded knowledge of IT, plus excellent customer service and time management skills.

We are looking for a highly skilled 3rd Line IT Support professional to join us, who has the drive and determination to help us support our growing client base. The qualified candidate must share our vision, values, and commitment to premium Customer Service. The role includes onsite customer visits to set up hardware and/or resolve issues, plus some project installations. The role has the potential for progression toward Project Management. Own reliable transport and full clean driving licence are therefore essential.

This is an excellent opportunity for a driven individual, with a minimum of 4 years’ experience in an IT support role, working for an MSP. Someone who is keen to take the next step in their career by making a difference in a fast moving and continually developing company.

Essential skills required: 

  • Excellent customer service and communication skills
  • Organised with attention to detail
  • Proven technical support, troubleshooting and root cause analysis
  • Ability to create technical documentation and service reporting
  • Deploying / Imaging workstations
  • Supporting end-user operating systems; Windows 10 / Mac OS (experience desirable) / Linux (experience desirable)
  • Microsoft Server 2012 / 2016 / 2019
  • Active Directory / Group Policy / DHCP / DNS / VPN /RDS / Terminal Services
  • Understanding of virtualisation technologies e.g., VMware, Hyper-V
  • Networking knowledge around routing / switching / firewalls
  • Microsoft 365 administration and deployment, such as SharePoint Online / Teams / Azure Active Directory
  • VOIP experience desirable

Who we are looking for: 

  • Minimum 4 years’ experience in an IT support role, working for an MSP (required)
  • Excellent customer service; face to face and on telephone
  • Good customer awareness, ability to manage customer expectations
  • Excellent analytical and problem-solving skills
  • Effective communication skills and style, able to explain complex issues to non-technical user
  • Strong multitasking capabilities and time management
  • Positive nature, self-starter, self-motivated, team player
  • Able to work under pressure and against timelines
  • Keen interest in technology and innovation
  • A good understanding of service support best practices
  • A full clean driving license with own car

Typical Duties: 

  • Provide exceptional and first-class remote, on site, and telephone based technical support, always
  • Build rapport with existing and potential customers
  • Perform a whole range of IT initiatives and some projects, giving premium customer service
  • Troubleshoot user problems over the phone using remote access software
  • Accurate documentation and time recording of activates performed
  • Maintenance and support of client networks, equipment, software, and services
  • Responsible for 3rd Line escalations from other engineers
  • Traveling to and from client sites as required
  • Contribute to the change management process; represent the interests of the customer when assessing risk and impact

The Salary

The salary is £34,000 to £39,000 negotiable

The Benefits

  • 20 days holiday
  • Increasing Holiday with length of service
  • Extra day off to enjoy your birthday
  • Competitive pay
  • Annual Pay Reviews
  • Pension Scheme
  • Free parking
  • Mileage Allowance
  • Funded Social events – Normally
  • Relaxed and friendly, but professional, Team
  • Bright, airy office space with excellent IT infrastructure – Normally

Experience:

  • IT MSP and IT Service Desk: 4 years (Required)

Licence/Certification:

  • Full Driving Licence and own reliable transport
  • IT Qualification (Preferred) 

Work remotely:

  • Temporarily due to COVID-19, workstation equipment supplied

COVID-19 precaution(s):

  • Remote interview process
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection, and cleaning procedures in place

Apply

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