Case Study
Age UK
Age UK West Sussex, Brighton & Hove is an independent charity who have been working in the local community for over 60 years, helping older people as well as their families and carers.
How can we help?
01903 786287 Age UK West Sussex, Brighton & Hove is an independent charity who have been working in the local community for over 60 years, helping older people as well as their families and carers.
Age UK West Sussex, Brighton & Hove cover a large geographic area spanning from Crawley to Brighton and Chichester with 7 Centres, 170 Staff and over 300 dedicated volunteers.
The recent Covid pandemic prompted the organisation to embark on an overhaul of their IT so they could provide hybrid working and ongoing IT support to a growing distributed workforce. Their internal IT team asked Fentons to help design and ultimately implement a strategy to meet their specific requirements.
As is true of every client brief we receive, we started by spending time understanding the needs of the organisation before designing an appropriate IT strategy to meet their brief. The immediate objectives were to implement cost effective solutions and an IT support package to assist 100’s of distributed end users with fast response and fault resolution times.
We moved the organisation away from on-premises servers and migrated all data to Microsoft 365 and Azure. We also upgraded the telephony to an organisation-wide Microsoft Calls system.
We provisioned the client with a flexible pre-paid hours support package which is managed by the client. When raising a support ticket, the client instantly gets confirmation that it’s been received, and most issues are dealt with within the hour. In an emergency, they can phone and receive instant support too.
Support solutions are always explained and sent to the client’s internal IT teams, to assist them with ongoing learning.
Fentons now also manage Age UK West Sussex, Brighton & Hove’s licensing from Microsoft 365 to ESET Antivirus, always ensuring they are getting the best value for their money.
We’re always keen to develop the most efficient and cost-effective options and source new equipment to an exceptional standard.
Age UK West Sussex, Brighton & Hove say that with Fentons collaboration, they are nearing the achievement of their goal of state-of-the-art equipment and systems that are both secure and staff-friendly – ready for whatever the future brings!
Age UK West Sussex, Brighton & Hove have an internal IT Team and will continue to use Fentons as their IT support partner and collaborate with them closely on large upgrade projects such as Microsoft Azure and Microsoft Calls.
We have fortnightly ‘keeping in touch’ meetings to discuss progress of any development projects, and any IT support they may need from us along the way.
When raising a support ticket, we instantly get a confirmation reply and most issues are dealt with within the hour. In an emergency we can telephone direct and get instant support for as long as we need.
Robert Brown IT Systems & Data Insight Manager
“How do you combine state-of-the-art IT support, expert knowledge from professional staff and retain the feel of a family run local company? I can certainly recommend Fentons. Fentons have always taken the time to understand our organisation and our requirements. They have offered solutions and alternatives to suit our budget and supported our ongoing learning. I always feel able to call and discuss any issue without judgement or jargon.
They are always polite and professional and always maintain a positive demeanour, even in difficult situations. Over the last 12 months we have got to know each one of the engineers on a first-name basis. We have a fortnightly ‘Keeping in touch’ meeting where we discuss progress of any development projects we are working on and any issues coming up that they foresee. We also regularly receive updates concerning Microsoft developments and are frequently offered new solutions for Printing, Signatures, Passwords etc., which we can consider without obligation.
When raising a support ticket, we instantly get a confirmation reply and most issues are dealt with within the hour. In an emergency we can telephone direct and get instant support for as long as we need. Solution explanations are always sent to our internal IT team, and they regularly support our ongoing learning.”
Robert Brown, IT Systems & Data Insight Manager
Age UK West Sussex, Brighton & Hove
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