Gone are the days of having your computer malfunction only to find you have to wait for your IT support provider to come to site to investigate and potentially take it away to fix.
By far the quickest and most cost saving method is to provide businesses with remote IT support.
Cloud computing and remote IT support go hand in hand, when using cloud solutions for business you’re going to need expert IT support to keep your systems running smoothly. Remote support is becoming increasingly popular with businesses that require managed IT services but don’t have an in house IT helpdesk.
In modern times, there is a growing requirement to provide technical support quickly and efficiently to both servers and workstations but how does remote support work?
Remote support is a method for troubleshooting problems via remote desktop connections. Engineers use software that allows them to access the user’s desktop via the Internet. With the user’s permission, engineers can take control of the user’s mouse and keyboard, preform various diagnostic tests, remedy problems, run scans and install programs. This is all done remotely without the user needing to assist. Generally however, only software can be repaired remotely. A computer with broken hardware can in some cases be diagnosed, but must be repaired manually.
At Fenton IT we specialise in providing excellent remote support to businesses across the South East and even have clients as far away as Singapore using our remote IT support service. Get in touch if we can help support your business.