If you’re a business in the Worthing area that has searched the internet recently for IT Support Worthing, you will notice that there is a fast growing number of IT companies in the area. When we last searched, in excess of 15 business to business IT firms were identified in and around Worthing. However when Fenton IT was formed back in early 2007, there were only 5 or so companies providing IT services to businesses around Worthing.
One of the main reasons behind the increase in small IT support firms is the economy. When the economy is bad, redundancies are more common and IT departments are generally the first to get struck. Many IT engineers have been expensively trained to high levels by the companies making them redundant. The next logical step for an engineer being made redundant is find another job, this either being a permanent post, contracting out to larger firms or trading their skills to smaller local businesses.
There are certainly a growing number of small IT support companies with highly skilled engineers across the UK, which is increasing the competition in the IT services market. We believe healthy competition is a good thing in any service industry; it generally increases customer service levels and can lower overall customer charges.
With this increase in companies to choose from, it can be more of a challenge identifying a supplier that fits your individual businesses needs. So if you find yourself searching for a Worthing IT support company, the following questions should help ascertain whether they are an appropriate match:
- How many of you are there in your company and what are your plans for growth? If there’s only 1 or 2 engineers, what happens when busy, sick or on holiday?
- Do you have guaranteed response times to urgent faults?
- Will we have a dedicated account manager; and will we be able to speak with the same engineers each time we call?
- Are you legally insured with public liability and professional indemnity insurance?
- Are you a registered partner with any IT related bodies or organisations, such as the BCS, Google, Apple, Microsoft etc
- Are your engineers qualified and what qualifications do they have? Also, how many years IT work experience do they have?
- What are your labour charges; including Standard, Out office hours, Urgent call outs and Travel, and are there any hidden costs we need to be aware of?